How to Change Your PlayStation Account Password

This guide will show you the primary ways to change your PlayStation Network (PSN) password. You'll learn how to do it through a web browser, your console, and what to do if you've forgotten your current password.

A secure password helps protect your account, purchases, and personal information from unauthorized access.

Note: Steps can vary by console generation, system software, and region. This guide focuses on safe, general methods.

Quick Answer

Open a browser and go to the official Sony Account Management website.
Sign in to your PSN account with your current email and password.
Navigate to the Security section in your account settings.
Select the option to Edit your password.
Enter your current password, then create and confirm your new, strong password.
Save the changes. You will be signed out of all devices and need to sign back in with the new password.

If this doesn't work, you may need to use the "Forgot Password" tool or check the Diagnostics section below.

What you need

Before you start

Access to the email address linked to your PSN account.
Your current PSN password (if you remember it).
A web browser on a phone, tablet, or computer.
A secure, new password in mind (at least 8 characters, using letters, numbers, and symbols).
A stable internet connection.
Your account sign-in ID (email address).

Good to know

Changing your password will sign you out of PSN on all devices (consoles, app, etc.).
You will need to re-enter the new password on your PlayStation console and any other devices.
The process is often fastest via the account management website.
You cannot change the password from another user's account on your console.
Having Two-Step Verification (2SV) active makes account recovery easier.
Never share your password or One-Time Passcode (OTP) with anyone.

Diagnose the issue in 2 minutes

Are you trying to change your password, or can't sign in at all? Follow this flow:

Can you sign in with your current password? If YES, proceed to change it via the Security settings on the web or console. If NO, use "Forgot Password."
Do you have access to your account email? You need this to receive the password reset link. If you don't, account recovery is more complex.
Is Two-Step Verification (2SV) enabled? If yes, you'll need access to your 2SV method (authenticator app or phone number) to change security settings.
Are you getting an "invalid password" error even when sure it's correct? Check your CAPS LOCK key. Passwords are case-sensitive.
Is your account temporarily locked? Too many failed sign-in attempts can trigger this. Wait a few hours before trying again.

What you should see: A clear path to either change your password directly or start the "Forgot Password" recovery process via email.

Step-by-step guide

Step 1 — Choose your method

The most reliable way is through a web browser. Using your console is also possible, but requires you to remember your current password.

Recommended: Use a computer or mobile browser for the web method.
Alternative: Use your PS5 or PS4 console if you have your current password handy.

Step 2 — Via Web Browser (Recommended)

This method works for all account types and is often the most straightforward.

Open your browser and go to the official Sony Entertainment Network account management sign-in page.
Enter your sign-in ID (email) and current password to access your account.
In the left sidebar, click on Security.
Find the "Password" section and click the Edit button.
You will be prompted to enter your current password again for verification.
Enter your new password twice (in the "New Password" and "Confirm New Password" fields).
Click Save or Confirm.

What you should see: A confirmation message. You will be logged out of PSN everywhere and will need to use the new password to sign back in.

Step 3 — Via PlayStation 5 Console

You can change it directly in the console settings if you are currently signed in.

From the home screen, go to Settings (the gear icon).
Select Users and Accounts.
Select Account > Sign-in ID and Security.
You may need to re-enter your current password to proceed.
Select Password and follow the on-screen prompts to enter a new one.
Confirm the change.

What you should see: The console will apply the change. You may be asked to sign in again on that console.

Step 4 — Via PlayStation 4 Console

The process on PS4 is similar but located in a different settings menu.

Go to Settings > Account Management.
Select Account Information > Security.
Select Password.
Enter your current password when prompted.
Enter and confirm your new password.
Select Confirm to save.

Step 5 — If You Forgot Your Password

Use the "Forgot your password?" tool. This is not a "change" but a "reset."

On the PSN sign-in page (web or console), look for the "Forgot your password?" link.
Enter the email address associated with your PSN account.
Check that email inbox for a password reset message from Sony.
Click the link in the email, which will open a page to create a new password.
Enter a new password twice and confirm.

What you should see: A password reset email should arrive within a few minutes. If not, check your spam/junk folder.

Step 6 — After Changing Your Password

You must update the password on all devices where you use PSN.

Sign back into your PlayStation console with the new password.
Update the password in the PlayStation App on your mobile device.
If you use Remote Play, update the connection settings with the new password.
Consider reviewing your account's security settings and enabling 2SV if you haven't.

Common scenarios and fixes

Scenario

You don't remember your current password at all.

Likely cause

You need to reset, not change, the password.

Fast fix

Use the "Forgot your password?" link on the sign-in page. You must have access to your account email.

When to escalate

If the password reset email never arrives (check spam). You may need to contact support if you also lost access to the email.

Scenario

"Invalid password" error even with the correct password.

Likely cause

CAPS LOCK is on, or the account is temporarily locked after too many failed attempts.

Fast fix

Check your keyboard's CAPS LOCK. Wait 1-2 hours if you think the account is locked, then try the "Forgot Password" tool.

When to escalate

If the issue persists after a waiting period and ensuring correct input.

Scenario

You can't change the password because 2SV is asking for a code you don't have.

Likely cause

You've lost access to your 2SV method (authenticator app or phone number).

Fast fix

During sign-in, select "Trouble signing in?" or "Can't use your authenticator app?" to use your backup codes.

When to escalate

If you don't have your backup codes. Account recovery will require contacting PlayStation Support directly.

Scenario

Password changed successfully, but you can't sign in on your console.

Likely cause

The console is trying to use an old, cached password or your controller input is wrong.

Fast fix

Manually re-enter the new password on the console. Ensure you're on the correct user account.

When to escalate

If the new password works on the web but consistently fails on the console, there may be a system software issue.

Scenario

The "Edit" button for password is greyed out on the website.

Likely cause

Your account may be a sub-account (part of a family), or there's a temporary restriction on it.

Fast fix

If you are a sub-account, the family manager (master account) may need to change the password for you.

When to escalate

If you are the master account holder and the option is unavailable, check for account alerts or contact support.

Scenario

You want to change the email (Sign-in ID) as well as the password.

Likely cause

These are two separate security settings.

Fast fix

Change your password first. Then, in the same Security section on the web, edit your "Sign-in ID" (email address).

When to escalate

If you cannot access the old email to verify the change, you'll need to go through account recovery.

Quick reference

A. Account Recovery Options Checklist

Method	Requires	Best For
Change Password	Current password	Proactive security update
Forgot Password (Reset)	Access to account email	Forgotten password, but have email access
2SV Backup Codes	Printed/saved backup codes	Lost access to 2SV device
Contact Support	Account details, proof of ownership	Lost access to both password and email/2SV

B. Safe Security Defaults

Setting	Recommended Baseline
Password Strength	At least 12 characters, mix of letters, numbers, symbols. Unique from other sites.
Two-Step Verification	Enable using an Authenticator App for the strongest protection.
Sign-out Policy	Changing your password signs out all devices. This is a security feature.
Backup Codes	Save your 2SV backup codes in a secure place (like a password manager) when you enable 2SV.
Account Email	Use a current, secure, and frequently checked email address you own.

Mind map summary

Changing Your PSN Password
|
├── Do you know your current password?
│   ├── YES → Change it directly.
│   │   ├── Preferred: Via Web Browser (Account Management > Security).
│   │   ├── Alternate: Via Console Settings (Users and Accounts).
│   │   └── Outcome: Signed out everywhere. Re-sign in with new password.
│   │
│   └── NO → You need a Password Reset.
│       ├── Use "Forgot your password?" on sign-in page.
│       ├── Must have access to your account email.
│       ├── Click the reset link in the email you receive.
│       └── Set a new password.
│
└── Is Two-Step Verification (2SV) enabled?
    ├── YES, and you have access → Provide code when prompted.
    ├── YES, but you LOST access → Use your saved Backup Codes.
    └── NO → Consider enabling it after regaining access for stronger security.

Troubleshooting checklist

Account / PSN

Are you using the correct sign-in ID (email address)?
Is your CAPS LOCK key off? Passwords are case-sensitive.
Did you wait after several failed attempts (temporary lock)?
Can you access the email inbox for your account?
Do you have your 2SV backup codes saved somewhere safe?
Is your account a sub-account? (Check with family manager).

Network / Browser

Is your internet connection stable to load the account page?
Have you tried a different web browser (Chrome, Firefox, Safari)?
Have you cleared your browser's cache and cookies if pages are acting strangely?
Are you using the official Sony account website? (Avoid phishing sites).
Did you check your spam/junk folder for the password reset email?

When to escalate

Clear triggers for contacting PlayStation Support:

You no longer have access to the email address on your account.
Two-Step Verification is on, you don't have the codes, and you've lost your backup codes.
You suspect your account has been compromised or taken over by someone else.
You are the master account holder and security options are greyed out without explanation.
The "Forgot Password" reset emails are not arriving at all (even after checking spam over 30 minutes).

What to collect before you contact support:

Your Online ID (PSN username).
Your console's serial number (often found on the back or bottom).
Any previous email addresses used on the account.
Details of the last successful purchase (product name, approximate date, last 4 digits of card).
The specific error messages or codes you are seeing.

FAQ

Will changing my password sign me out of my PlayStation?

Yes. For security, changing your password signs you out of all devices connected to PSN, including your PS5, PS4, and the PlayStation App. You will need to sign back in with the new password.

Can I change my password from the PlayStation App?

No, you cannot change your password directly within the PlayStation App. You must use a web browser or your console's settings.

I forgot my password and don't have access to my old email. What can I do?

This requires account recovery through PlayStation Support. Be prepared to verify your identity with details like your serial number, past purchases, or other account information.

How often should I change my PSN password?

There's no strict rule, but it's a good security practice to change it if you suspect any compromise, or periodically (e.g., once a year), especially if you use the same password on other sites.

What makes a strong PSN password?

Use at least 12 characters. Combine uppercase and lowercase letters, numbers, and symbols. Avoid dictionary words, personal information (like your name or birthday), and sequences (12345).

Can the family manager change a child account's password?

Yes. The family manager (master account) can manage the passwords for sub-accounts (child accounts) through Family Management settings on the console or web.

Why is the "Edit" button for my password greyed out on the website?

This can happen if your account is a sub-account, if there is a temporary restriction on the account, or if you need to verify your identity again. Try signing out and back in, or check if you're using the correct master account.

Does changing my password affect my game licenses or subscriptions?

No. Your digital purchases, PlayStation Plus subscription, and game licenses are tied to your account, not your password. You keep them all after a password change.

Sources and references

Official PlayStation Support documentation on account security and password management.
Official PlayStation Support guidance on Two-Step Verification setup and recovery.
General online account security best practices from cybersecurity authorities.
General guidelines for creating and managing strong, unique passwords.
PlayStation Network Terms of Service and User Agreement.

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How to change your PlayStation account password

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