Why this matters
As a Business Analyst, you will often present KPIs to leaders, monitor operations, or explore trends in product, sales, or support. A clear dashboard layout helps people answer questions quickly: Are we on track? What changed? Where should we look next?
- Weekly exec updates: Place the most critical KPIs in the prime viewing area.
- Operations monitoring: Keep real-time alerts and status easy to spot.
- Ad-hoc analysis: Arrange comparisons so insights are obvious, not hidden.
Concept explained simply
A dashboard layout is the arrangement of tiles (KPI cards, charts, filters) to guide the eye from big picture to detail. Think of it as a storefront window: the most important items are up front; supporting items are nearby; nothing blocks your view.
Mental model: The "Control Panel"
Imagine a car dashboard: speed in front (primary), fuel and warnings near it (secondary), and detailed info elsewhere (tertiary). Apply the same tiers to business dashboards.
- Information hierarchy: Primary (top row), secondary (middle), tertiary (bottom).
- Scanning patterns: Users read left-to-right, top-to-bottom (F/Z patterns).
- Grid thinking: Place tiles on an implicit grid (e.g., 12 columns) for alignment.
- Chunking: Group related metrics; keep white space so groups are obvious.
- Single-screen first: Aim to fit key insights without scrolling on common screens.
Core layout principles
- Top-left: Most important KPI or status. Top row: 3–5 high-level KPIs.
- Second row: Trend charts that explain KPI movement.
- Third row: Breakdowns (by segment, region, product) and detailed tables.
- Consistent scales and legends. Keep similar charts aligned side-by-side.
- Use filters on the top or left; keep them compact.
- Reserve attention areas for anomalies, alerts, or callouts.
Worked examples
Example 1: Executive KPI dashboard
[Row 1] KPI: Revenue | KPI: Conversion | KPI: Active Users | KPI: NPS [Row 2] Revenue Trend (12 mo) | Conversion Funnel [Row 3] Revenue by Region | Top Products | Notes/Assumptions
Why it works: Big KPIs first; trends explain movement; breakdowns answer "where/how" questions.
Example 2: Customer Support operations
[Row 1] KPI: Open Tickets | KPI: SLA Breaches | KPI: Avg Response Time [Row 2] Ticket Volume Trend | SLA Compliance Trend [Row 3] Tickets by Priority | Agents Online | Backlog by Queue
Why it works: Immediate health metrics first; then trend monitoring; then resource/task distribution.
Example 3: Marketing funnel dashboard
[Row 1] KPI: Leads | KPI: MQLs | KPI: SQLs | KPI: CAC [Row 2] Funnel Chart (Stage drop-offs) | Cost Trend [Row 3] Leads by Channel | Campaign Performance Table
Why it works: Snapshot of funnel health up top; then the "why" via funnel & costs; then channel-level detail.
Step-by-step: Draft a dashboard layout
- Define the question. Write one sentence: "This dashboard helps X decide Y by showing Z."
- Rank metrics. List KPIs and tag as Primary, Secondary, Tertiary.
- Sketch a grid. Draw three rows. Top for KPIs, middle for trends, bottom for breakdowns.
- Place filters. Put date and segment filters at top-left or top-right.
- Check scan path. Read left-to-right, top-to-bottom. Does it tell a story?
- Trim clutter. Remove anything that doesn’t answer the main question.
Mini tasks inside each step
- Step 1: Write and read your one-sentence purpose aloud.
- Step 2: Limit top-row KPIs to 3–5.
- Step 3: Use equal heights for tiles in the same row.
- Step 5: Add a small annotation next to any unusual spike.
Self-check checklist
Common mistakes & how to spot them
1) KPI overload on the top row
Symptom: 8–10 small cards in the header. Fix: Keep only 3–5; move the rest down.
2) Trends without context
Symptom: Lines with no annotations, units, or targets. Fix: Add units, targets, and brief callouts.
3) Competing colors and scales
Symptom: Hard-to-compare charts. Fix: Use consistent color coding and aligned axes.
4) Filters consume prime space
Symptom: Large filter panels on left taking half the screen. Fix: Collapse or move filters to a compact top area.
5) Important data below the fold
Symptom: You must scroll to see the key KPI. Fix: Move primary metrics to the top row.
Exercises
Do these to lock in the layout principles. The Quick Test at the bottom is available to everyone; sign in to save your progress.
Exercise 1: One-screen executive layout (ID: ex1)
Goal: Sketch a layout for a CEO daily view.
- Choose 4 primary KPIs: Revenue, Conversion, Active Users, NPS.
- Place 2 trends: Revenue (12 months), Conversion funnel.
- Add 2 breakdowns: Revenue by Region, Top Products.
Expected result shape
[Row 1] Revenue | Conversion | Active Users | NPS [Row 2] Revenue Trend | Conversion Funnel [Row 3] Revenue by Region | Top Products
Hints
- Keep top row to 3–5 cards.
- Trends should directly explain top-row movement.
Exercise 2: Fix a cluttered dashboard (ID: ex2)
Goal: Re-layout a messy operations dashboard.
Before: Filters on left take 40% width; 9 KPIs in the top row; important trend is at the bottom.
- Move key KPIs (Open Tickets, SLA Breaches, Avg Response Time) to top row.
- Place Ticket Volume Trend and SLA Compliance Trend in second row.
- Group Tickets by Priority, Agents Online, Backlog by Queue in third row.
Expected result shape
[Row 1] Open Tickets | SLA Breaches | Avg Response Time [Row 2] Ticket Volume Trend | SLA Compliance Trend [Row 3] Tickets by Priority | Agents Online | Backlog by Queue
Hints
- Collapse filters into a compact bar at the top.
- Use consistent heights for charts in the same row.
Practical projects
- Build a personal finance dashboard: Income/Expense KPIs on top, spending trend in middle, category breakdown at bottom.
- Sales pipeline board: Pipeline value, win rate, and cycle time on top; pipeline trend and funnel in middle; reps or regions at bottom.
- Product usage tracker: DAU/MAU and retention on top; usage trend in middle; feature-level usage at bottom.
Who this is for
- Aspiring or current Business Analysts designing or reviewing dashboards.
- Professionals who need to present metrics to stakeholders clearly.
Prerequisites
- Basic understanding of KPIs and simple charts (line, bar, funnel).
- Familiarity with any BI tool (even at a basic level) helps but isn’t required.
Learning path
- Start: Basic Dashboard Layout (this lesson).
- Next: Choosing the right chart for the question.
- Then: Color, labeling, and accessibility basics.
- Finally: Interactive filters and drill-through patterns.
Next steps
- Complete the exercises above.
- Take the Quick Test at the bottom to validate your understanding.
- Apply the layout template to one real dashboard at work or in a portfolio project.
Mini challenge
You have 10 minutes to sketch a one-screen Product Health dashboard. Top row: DAU, MAU, Retention, Crash Rate. Middle: DAU trend and Retention cohort. Bottom: Usage by Feature and Top Errors. Keep filters compact on top-right. Review with the self-check list.